Commercial Property Management

Graham & Company offers real estate owners third-party facilities and property management. The focus of Graham’s Property Management division is to maintain and enhance the value of our clients’ properties by keeping buildings and grounds attractive and in good condition and addressing tenant concerns promptly and efficiently. Graham provides rapid responses through close associations with leading local general contractors, vendors and on-site personnel.

Graham & Company Commercial Property Management Services

Detailed below are services that assist us in being highly efficient and effective:

Day-to-day Operations and Maintenance

Coordinate with vendors on work schedule for on-site maintenance technicians and janitorial day porters in order to provide 24/7 coverage at the property.
Ensure telephone coverage is in place between the hours of 7:30 a.m. to 5:30 p.m. Monday through Friday.
Respond to and dispatch all after-hours emergency service requests.
Ensure tenants are given formal notification in a timely, efficient and professional manner regarding any and all pertinent building issues.

Financial Reporting

Ensure compliance with GAAP accounting rules in all financial transactions and reporting.
Utilize Yardi software for its real-estate-based accounting system. Yardi creates monthly and quarterly financial reports, processes all account payables and receivables, and manages the lease administration process.
Monthly financial data is reviewed by a property manager, property accountant and Graham’s Chief Financial Officer before being shared with clients.

Competitive Bidding

Obtain competitive bids/pricing for project maintenance requirements from outside contractors.
Provide diligent follow up with outside contractors to verify work is completed in a timely, efficient and professional manner. The contractor(s) will not be fully compensated until management verifies all work is completed to management’s satisfaction.
Inform tenants within the Project, as necessary, of any work being performed.

Invoices

On a weekly basis, thoroughly review all invoices, code each invoice, and submit them to the accounting department for payment.
Verify each invoice includes a description of the service performed and/or item purchased and its respective total cost.
Ensure copies are made of each invoice and maintained in an organized file.

Service Requests

Ensure all service requests are answered and correctly dispatched to respective maintenance/janitorial personnel.
Verify all service requests are completed and provide additional follow up on specific requests if necessary.
Ensure current, accurate and organized service request files are maintained for each Tenant.

Inspections

Perform a weekly inspection of the Building, including stairwells, restrooms, mechanical/electrical rooms, and closets, janitorial closets and walkways on all floors.
Perform a weekly inspection of the parking area at the Property.
Perform a monthly inspection of all existing vacant spaces to ensure the vacant suites make the best presentation possible.
Initiate with maintenance and janitorial personnel or any other vendor engaged to correct/repair specific issues found during inspections and manage that process through to completion.

Property Management Reporting

Maintain current and accurate contact information, along with after-hours emergency contact information for every contactor and tenant.
Maintain current and accurate contact information for all local emergency personnel (police, fire, health department, etc.)
Prepare and distribute a tenant satisfaction survey each year.